Appalachian Electric Co-Op 1.2211.0

Recently, Appalachian Electric Co-op introduced the second generation of its mobile application, Mobile Customer Access (MCA). This upgraded app further enhances the ability for customers to manage their accounts with convenient access available 24/7 throughout the year.

Previously, users could check their account balances, make payments, view statement and payment history, and analyze usage graphs across multiple accounts. The new version expands these features significantly, offering utility customers a range of enhancements. Notable additions include the ability to view payment arrangement balances, access enrolled programs, and utilize an improved usage graph. Customers can also sign up for notifications, report outages, and check an outage map if available. Furthermore, the app provides utility contact information and displays important messages upon login.

In terms of user experience, the application now supports biometric login options, allowing customers to access their accounts quickly and securely through fingerprint or facial recognition technology.